SharePoint: Unable to Upload Multiple Documents Using Internet Explorer

Various SharePoint versions may show different error message while user trying to upload multiple files. Always try to keep all your system updated with latest patches and fixes released by Microsoft.

Problem 1:

I have been reported many times in last few years that SharePoint users are running into a problem where they couldn't upload multiple files in a document library of SharePoint 2010 or 2013 site using “Upload multiple files” or “Open with windows explorer”. When they clicking on the link “Upload files using Windows Explorer” instead from the “Upload document” or “add document” control, they getting below error message: “Your client does not support opening this list with Windows Explorer”.

Solution

Few SharePoint Controls including ‘Open with windows explorer’ dependent on ‘Webclient’ service of Windows OS.

1.  Follow the appropriate step for your operating system: 

 

·   For Windows XP, Windows Vista, and Windows 7, click Start, click Run, type services.msc, and then press Enter.

·   For Windows 8, click Start, type services.msc, and then press Enter.

·   For Windows Server 2008 or Windows Server 2012, click Start, type services.msc, and then press Enter. If the WebClient service isn't present, you must first install the Desktop Experience. For more info about how to install the Desktop Experience, see the following Microsoft website:

Install Desktop Experience

(http://technet.microsoft.com/en-us/library/cc754314.aspx)

2.  In the list of services, locate the WebClient service, and then make sure that its status in the Status column is set to Started. If it isn't set to Started, double-click the WebClient service to open the WebClient Properties window, click Start, and then click OK.

Note If the Startup Type for the WebClient service is set to Disabled, the Open with Explorer button won’t function correctly and you'll be unable to start the service. To enable the service, within the WebClient Properties dialog box, click the drop-down dialog for the Startup type: setting and then select either Manual or Automatic. After you complete this step, click Apply, click Start to start the service, and then click OK.

 

Problem 2:

“We're having a problem opening this location in File Explorer. To open with File Explorer, you’ll need to add this site to your Trusted Sites list and select the “Keep me signed in” check box when you sign in to the SharePoint Online site. For more information, see http://support.microsoft.com/kb/2629108.”

My environment is: - Windows 7 and IE 8 32-bit

Solution

 

Make sure that the SharePoint Online URLs have been added to your Trusted sites zone in Internet Explorer. To do this, follow these steps:

1. Start Internet Explorer
2. Depending on your version of Internet Explorer, take one of the following actions:
• Click the Tools menu, and then click Internet options.
• Click the gear icon, and then click Internet optionsClick the Security tab, click Trusted sites, and then click Sites.
3. Click the Security tab, click Trusted sites, and then click Sites. 
4. In the Add this website to the zone box, type the URL for the SharePoint Online site that you want to add to the Trusted sites zone, and then click Add. For example, type https://contoso.sharepoint.com. (Here, the placeholder contoso represents the domain that you use for your organization.) Repeat this step for any additional sites that you want to add to this zone.

5. After you have added each site to the Websites list, click Close, and then click OK.